Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. In hotels the mission of the revenue manager is to implement revenue management strategies and processes, in order to optimize and maximize its revenues. A Definition of the Job Duties for a Front Desk Clerk, U.S. Bureau of Labor Statistics: Work Environment for Information Clerks, ONET OnLine: Summary Report for Hotel, Motel and Resort Desk Clerks, U.S. Bureau of Labor Statistics: How to Become an Information Clerk, U.S. Bureau of Labor Statistics: Occupational Employment and Wages, May 2011, Hotel, Motel, and Resort Desk Clerks, U.S. Bureau of Labor Statistics: Job Outlook for Information Clerks. Duties and responsibilities. Reservation Agent Responsibilities: Assisting and advising customers who may be choosing from a variety of travel options. They also accept payments and check guests out. A hotel reservation agent’s responsibilities will range depending on the size and location of a hotel, but a few core tasks are almost always associated with the job. Locsin holds a Bachelor of Arts in scientific and technical communications from the University of Washington. Other aspects of the job can include meeting and greeting clients, liaising with the hotel concierge, answering emails and telephone enquiries, and working with the rest of the reservationist team to build customer relations and field complaints. DUTIES AND RESPONSIBILITIES: Prepares for the current day’s arrivals to ensure guest satisfaction (special requests, packages/promos, amenities, VIPs, room type, rate, etc). (After few seconds). Ideally, they help customers choose the right packages and accommodations to fit their needs. Spa … How Much Money Does a Hotel General Manager Get Paid? Co-ordinates the reception team, organisin… Hotel Receptionist Duties and Responsibilities. Making reservations for customers based on their various requirements and budgetary allowances. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. He or she has the responsibility to advise the clients accordingly regarding bookings and reservations. Greet hotel guests; answer any questions or concerns; Provide an outstanding guest experience; Maintain an orderly front desk; Operate computer programs and multi-line phone systems; Maintain guest records and book reservations; Complete basic cashier and bookkeeping responsibilities At smaller hotels, reservation agents may take on duties that traditionally belong to doorkeepers and concierge agents, such as hailing cabs, making dinner reservations and booking tours. Responsible for preparation of occupancy forecast. It is a mid-range hotel. Those working at front desks, as opposed to at call centers, also greet and register guests face-to-face, explain policies and hotel features, issue room keys and deal with customer service issues. Although some reservationists may work at the front desk of a hotel or resort, most reservations are made over the phone. Their number is 123456789. What Are the Duties of a Hotel Reservations Agent. Reservations agents need to be friendly, have good communication skills and attend to customers' needs on time. Duties of a hotel reservations agent include receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers. Agents pass along guests' requests to other departments such as maintenance, catering, event planners and housekeeping. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. Adapt this hotel receptionist job description to meet your own needs. Front Office Setup Reservation Duties and Responsibility Prev; Next; Latest Back Office Job Descriptions . As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. Reservation Officer: Sure madam. Strange Americana: Does Video Footage of Bigfoot Really Exist? Reservation Officer: It’s my pleaser madam. They … Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. Hotel employees responsible for taking care of hotel guest's needs as they come up must also take phone calls forwarded to them by the hotel operator. Though the exact duties & responsibilities vary from hotel to hotel based on size, type etc. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. Checking the availability of accommodation or transportation on the customers’ desired travel dates. Browse Hotel Reservations Responsibilities jobs from 1,000s of job boards and employer web sites in one place. It is Hotel ABC. Training the guest service staff such as concierges, bell staff, wallet parking staff, and porters. Reservationists generally work with the public, booking reservations and assisting with related tasks, such as with transportation to or from a hotel. As with most information clerks, hotel reservations specialists do not need a specific education for entry-level jobs. The responsibilities of the guest service manager include − Handling guest mails, letters, and couriers. A guest relations officer gives each guest a personal recognition. 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