Unfortunately, the transfer may not have been completed in full. If you’re planning on travelling abroad, you will need to contact our administration team on 01452 881 037 to request a Travel Abroad Certificate. Yes, however, this is only possible on the Battery Agreement, if you would like to do this please contact the Electric Vehicle team. Please contact our Contract Hire team if you wish to discuss this further. Renault Financial Services. You can choose your preferred selection through our Online Portal or by contacting our End of Agreement team, please sign the forms and send them back by post or email to [email protected] Exclusions. The vehicle is supplied with the standard warranty provided by the manufacturer. You can pay your early settlement figure to Renault Finance either by bank transfer or cheque. Discover our actions to reduce our impact on environment and to build a more inclusive society. You will receive your retention documents once the above is complete. On Finance Agreements where a vehicle is returned to Renault Finance at the end of a contract, we expect the condition of the vehicle to be at the standard as set out by the BVRLA. We will arrange with you a convenient time to collect the vehicle. Once we have received the transfer form, we will send the new owner their Finance Agreement documents to sign and return. Unfortunately, we do not offer payment holidays, however, depending on personal circumstances there may be alternative arrangements available. for further information. Please see below, details of some independent organisations that can provide free, impartial help and advice. Please refer to our ‘I am going through difficult times – what should I do?’ section on how we are here to help you through difficult times. Trade in the vehicle: We are always designing new vehicles at Renault and if the thought of a brand-new vehicle appeals to you, then you can look to part-exchange your current vehicle. If the battery capacity is 75% or above, and there are no faults found, we would be unable to repair or replace your battery. If the vehicle is returned to Dacia Finance at the end of the agreement, it should be in good condition. Unfortunately, you will not be able to purchase the battery as it is owned by Renault Finance and available for Leasing only. This figure implies a 48% upside … If you haven’t yet activated your account, don’t worry, you can find out how to here. The settlement is the latest fallout from the November arrest of Mr. Ghosn, who was the architect of the alliance of Nissan, Mitsubishi and Renault, on suspicion of trying to … This will be taken via your usual payment method, once our administration team has received the form and payment. If you do find yourself in the unfortunate event of an accident, please contact our Contract Hire team who will be able to assist you. Hi Debbie and thanks for your email. There may be a charge to update your vehicle registration, please refer to your Finance Agreement. Just as our vehicles break with convention to create something truly distinctive and individual, our goal is to excel in every area of customer care and additional services, such as finance, exceeding your expectations of what a car company can deliver - it's another aspect of what we call the Renault … The Financial Ombudsman is a free, independent service for resolving disputes between consumers and a business that provides financial services. Please note, if you would rather a Third-Party to discuss your finances, we will need authorisation. Right of Withdrawal from the Finance Agreement will not entitle you to withdraw from the purchase of the vehicle. We will then liaise with them to determine the next course of action. Cheque: If you would like to send a cheque, please make it payable to Renault Finance and send it to the following address with your Agreement number or vehicle registration on the back of the cheque: Renault Finance, Customer Services, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. If you haven’t yet activated your account, don’t worry, you can find out how to here. Details on travelling abroad can be found in Section 7.8 of your Terms and Conditions. There are tools called EMI calculators that can be used to calculate … If you’re a Contract Hire customer, please refer to the Contract Hire section. This can be downloaded here. Keep the vehicle and Refinance the Optional Final Payment: You may choose to keep your vehicle and Refinance the Optional Final Payment over, either a 24-month or 36-month period (subject to status and your Finance Agreement being up to date at the time the final payment falls due). Nissan Finance is a trading name for RCI Financial Services Limited, so the app and portal you are about to login to are wearing RCI Financial Services colours, but you will find all your Nissan Finance … Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. We strongly advise you retain possession of the vehicle until the transfer of the lease has been completed. Get in … We understand that there may be times when unforeseen events could impact how you are able to manage your Finance Agreement - we are here to support you as best we can through these difficult times. To ensure its safe delivery, it is recommended to send this by recorded delivery, if you can to, Renault Finance, Customer Services, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. To see what is new, visit Renault or you can find your local dealership here. You could check with the new owner that all relevant documents have been returned, alternatively please contact the Electric Vehicle team. There are some important Terms and Conditions to be aware of: If you do wish to proceed and withdraw from the Finance Agreement, please contact our Customer Service team who will be happy to help you further. Some of the cookies we use are essential for parts of the site to operate and have already been set. No, the Battery Agreement has been extended on the same terms as your original Battery Agreement, should you wish to change your tariff please contact the Electric Vehicle team. If you do exceed your mileage allowance, rest assured, you will only be charged per mile if you decide to return the vehicle to Renault Finance. Find a car. We are sorry to hear about this. It is not possible to transfer an Agreement between private individuals. *Calls to these numbers are charged at local rate from BT landlines plus your phone company's access charge. If you choose to sell the vehicle to an unrelated Third-Party, you will need to contact our Contract Hire team who will be able to assist and provide you with the Third-Party Purchase Price that we will require payment of. Please be aware this can take up to 3 weeks. If you are unsure whether your Finance Agreement has been transferred, please contact the Electric Vehicle team. Subaru Finance Settlement Figure Tel 0121 747 4000. You can log into your Online Portal to check when your payments have been received. If you don’t have this then please contact the Electric Vehicle team. Card Payment: This can take up to 2 working days to show on your Finance Agreement. Calls from other networks may vary. Alternatively, you can contact our Customer Service team who will be able to assist you further. If you remain dissatisfied with the way your complaint has been handled, or we have not provided you with our final response within eight weeks of receipt of your complaint, you may refer the matter to the Financial Ombudsman Service for review. Your settlement figure and date are calculated in line with the Consumer Credit Act. We are here to help, and if you have any further questions, please call our Customer Care team on 0333 2000 002. As Motor Finance specialists, Kia Finance can provide you with all the information you need to help make that decision easier. Please sign the forms and send them back by post or email to [email protected] Renault Finance is a fast, cost effective, means to source a great car that suits your lifestyle. This is why you need to clear your settlement figure … Protecting our customer’s data, in line with the Data Protection Act 2018 is a top priority at Renault Finance. You have several options available to you when your PCP Finance Agreement comes to an end. In some cases the figure offered may not even be sufficient to pay off the finance settlement figure… You can return all the items ordered on finance … How can I find this out? We will review your vehicle inspection report once your vehicle has been collected. We are authorised and regulated by the Financial Conduct Authority (FCA). The calculation of the settlement figure … If there is any sensative or … Please note: If you also have the vehicle on Finance with us, you will not be able to amend the mileage on that Agreement. If you have sent us your original documents, we will return these to you, by recorded delivery. The vehicle will be inspected in line with The British Vehicle Rental and Leasing Association (BVRLA) guidelines on fair wear and tear and we will check whether you have exceeded the Annual Mileage Allowance as stated in your Finance Agreement. Medical documentation may be required in order to assist. 0% Finance is currently not available for engines, gearboxes and any item that requires a deposit. Please note that your settlement figure is only valid for 28 days, so you will need to obtain another one after this time. 0% Finance … If you have sent us your original documents, we will return these to you, by recorded delivery. The British Vehicle Rental and Leasing Association is also known as the BVRLA. View all our FAQs. Please refer to our ‘Managing your Finance Agreement - Can I talk to you about someone else’s Finance Agreement?' Please refer to the BVRLA guidelines for further information. If you have a Battery Agreement in place you will have a lifetime warranty on the battery for faults and capacity issues only. We pride ourselves on providing nothing less than excellent service to our customers. Vauxhall Finance plc is authorised and regulated by the Financial Conduct Authority Vauxhall Finance plc is a member of the Finance & Leasing Association and follows the FLA Lending … Please be aware, as per Financial Conduct Authority guidelines, we have up to 8 weeks from receiving a complaint to provide our final response. If you have a complaint about your vehicle, please email or contact our Customer Services team, who will ask you for some details around the issue you are experiencing. If you would like to see a copy of this code, please visit the FLA website: www.fla.org.uk. Instead, our calculator will give you an early settlement figure, which is the amount you will need to pay to reach the 50% mark. Money Advice Service www.moneyadviceservice.org.uk Tel: 0800 138 7777, Citizens Advice www.citizensadvice.org.uk, StepChange Debt Charity www.stepchange.org Tel: 0800 138 1111, National Debtline www.nationaldebtline.org Tel: 0808 808 4000, AdviceUK www.adviceuk.org.uk Tel: 0300 777 0107, Christians Against Poverty (CAP) www.capuk.org Tel: 0800 328 0006. When will my payments show on my Finance Agreement? What happens if you’re unhappy with the outcome of your complaint? If you haven’t yet activated your account, don’t worry, you can find out how to here. ... Hand the vehicle back to Renault Finance – The next of kin can simply hand the vehicle back. To discuss your payment arrangements further please contact our Financial Solutions team, additionally, you may wish to contact an independent support organisation. Please be aware this can take up to 3 weeks. If the finance Agreement is regulated, you only have 14 days from the day you sign your documents to cancel or withdraw from the Agreement. To discuss a payment arrangement further please contact our Financial Solutions team, additionally, you may wish to contact an independent support organisation. Cheque: This can take up to 3 working days from the date we received it to show on your Finance Agreement. You can request an early settlement quote through the Online Portal, in the ‘Manage my Agreement’ section. They will be happy to arrange a test drive and give you all the information you need. If they find the battery capacity is below 75% the battery will be replaced under the terms of the warranty. If you would prefer to post the documents, to ensure its safe delivery, it is recommended to send this by recorded delivery, if you can to, Renault Finance, Refinance Team, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. If we find you have exceeded your pro-rata mileage, as stated in your Finance Agreement or there is damage outside of fair wear and tear you will be charged accordingly. Transfers between two Limited companies, may be considered. Available to retail customers only and excludes any other offers. The FCA Register can be accessed at www.fca.org.uk/register. You usually must pay the early settlement figure in full, plus any cancellation fees outlined in your contract with the finance … Exclusions. Personal Contract Plan (PCP) is an easy way to get into driving a brand new car, by paying a … All you need to do is enter your registration number and a few extra details to receive a valuation … Something is wrong with my vehicle – what do I need to do? Our Renault finance schemes include Hire Purchase, Personal Contract Plans, Leasing and Contract Hire. Great Wall Finance Settlement Figure Tel 0121 747 4000. Please refer to section 9 of your Finance Agreement document for further details. Remember, the car finance company legally owns your car until the full loan has been repaid. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault Samsung Motors, Alpine and LADA. Find quality used cars from trusted dealers near you, with finance to fit your budget. You may delete and block all cookies from this site, but parts of the … When you choose to sell the vehicle please ensure the new owner has completed the Battery Transfer Form and it has been signed by both parties. Alternatively, please contact our Contract Hire team who will be happy to assist you further. Build your RenaultConfigure a vehicle today, Find your vehicleLocate your nearest dealer. Online: Monthly payments can be made on our Online Portal however, there is a £2,000 transaction limit. Please contact the Electric Vehicle team and let us know. Since 2011, RCI Banque Ireland provides a full range of financial offers & services on the Irish market for Renault, Dacia customers on both new and used vehicles. Once we have received your documentation, we will update your vehicle registration and send confirmation to you within 5 working days. These vehicle return standards also apply to vehicles that are subject to Voluntary Termination. If you have sold the vehicle, please contact the Electric Vehicle team to request a transfer form. Only our Agreement holder can exercise the Right of Withdrawal. At the end of your Finance Agreement, you must either return the vehicle to Renault Finance, or you can sell it on our behalf to an unrelated Third-Party. Diagnosis costs may occur. Once you have the settlement figure from your lender, simply pay that amount. Bank Transfer: This will show on your Finance Agreement within 3 working days. At Renault Finance, our aim is to offer flexible finance solutions that can be tailored to suit your individual requirements. Our FCA registration number is RFN312330. All Renault Finance payments must then be kept up to date on the Finance Agreement. If you do wish to go ahead and make a lump-sum payment, please contact our Customer Service team who will be happy to help you further. If a manager is unable to resolve your complaint, this will be passed on to our Customer Relations team to investigate. If you want to remove your personalised number plate from your vehicle, you will need to contact the DVLA. Please refer to the BVRLA guidelines for further information. The Right to Withdraw starts on the date of your Finance Agreement and ends after 14 calendar days. Abarth Finance Settlement Figure Tel 0844 561 4738. Renault Finance is a trading name of RCI Financial Services Limited. Online Portal – Simply log in to your Online Portal and click on the contact us section, which can be found by clicking on the question mark icon. Please contact our Financial Solutions team if you wish to discuss this further. We’re sorry to hear you’re experiencing issues with your battery capacity. The next of Kin has a few options available to consider: Please note: The original or certified copy of the death certificate must be sent by post to Renault Finance, Customer Care Team, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. I have changed my name and need to inform you. Annual General Meeting of Shareholders to take place on June 19, 2020; Cancellation of the dividend for the 2019 financial year; 25% reduction in compensation for the Chairman and interim CEO; 25% reduction in Directors' 2020 attendance fees. An authorised Third-Party can only discuss details of a Finance Agreement and isn’t able to make any financial changes. For a Third-Party to be authorised to an Agreement, we will require our Agreement holder to contact our Customer Services team and request a Third-Party Authority form, to complete and return to us. This can be downloaded here. Welcome to the Renault Financial Services Customer Portal . With a Contract Hire Finance Agreement, you can never own the vehicle. Keep the vehicle and settle the Finance: If you would like to keep the vehicle, you can simply pay your Optional Final Payment by Cheque or Bank Transfer, you can choose your preferred selection through our Online Portal or by contacting our End of Agreement team. Renault Finance Settlement Figure Tel 0871 987 0091. You may also be subject to an Early Termination cost. You will need to send a scanned copy of either your marriage certificate, divorce papers or deed poll to [email protected] Renault Finance is a trading name for RCI Financial Services Limited, so the app and portal you are about to login to are wearing RCI Financial Services colours, but you will find all your Renault Finance … … Before applying for a car loan with Renault Finance, it will be a good idea to calculate the amount of money that you need to pay as monthly instalment for the loan. Simply write to Shawbrook and they will calculate and send you, your settlement figure. I have a service level complaint – what do I need to do? They will check the battery capacity and look for faults. If you have exceeded your Annual Mileage Allowance, or there is damage outside of fair wear and tear you will be charged accordingly. We are sincerely sorry to hear a relative/friend has recently passed away. 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